IDS's IT technical support services relieve customers from the burden of hiring dedicated technicians and worrying about IT system failures. IDS offers 24/7/365 or on-demand support for operating and maintaining IT systems, ensuring prompt and efficient issue resolution. Customers can trust their IT infrastructure to serve business operations effectively.
Managed IT Services Solutions:
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Technical Support for Infrastructure and IT Systems:
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Monitoring, installation, configuration, troubleshooting of hardware/software/end-user devices/applications/network infrastructure; onsite assistance; Help Desk.
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Services cover areas such as:
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Network infrastructure.
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Security software and hardware.
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Servers and related services.
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Virtualization infrastructure and cloud computing.
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Application platform software.
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Data storage and backup.
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Technical infrastructure for electrical systems, cooling, fire prevention for server rooms.
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Technical infrastructure for connecting, managing, and operating IT equipment at data centers.
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End-user support.
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Consulting Deep Solutions:
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Consulting specialized solutions for servers, storage for core business applications or complex systems on Unix servers (CoreOS-HA).
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Services include:
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Upgrade advice, system OS and server transitions, storage.
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Unix Core-OS and Clustering solutions on professional server environments.
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Online storage solutions on SAN network infrastructure, tiered storage on Tape-Disk, or Disk-Disk.
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Data synchronization solutions.
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Virtualization partitioning solutions on Unix servers and storage.
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System Deployment and Upgrades:
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Implementing server and storage system deployments and upgrades from leading global manufacturers.
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Providing solutions with high readiness levels, partitioning solutions, server virtualization.
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Ensuring synchronized data systems for customer data safety and optimal performance.
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Load Analysis and System Optimization Services:
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Providing performance analysis tables to ensure system efficiency.
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Engineers evaluate server performance and develop comprehensive improvement plans to keep up with business needs.
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Identifying bottlenecks to prevent system performance degradation.
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Regular System Maintenance and Technical Support:
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Regular system maintenance and technical support ensure customer servers and storage devices are cared for monthly and quarterly.
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Timely troubleshooting and replacement services help maintain system stability and meet business operation needs efficiently.
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Advisory services, timely alerts, and ensuring spare equipment availability in case of failures, maximizing investment efficiency.
